Privacy Policy
This Privacy Policy describes how Texas Star Labs (“Company,” “we,” “us,” or “our”), collects, uses, and protects your information when you access or use this website.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Billing and payment information
- Account credentials
- Messages or inquiries submitted through forms
Automatically Collected Information
We may collect certain information automatically, such as:
- IP address
- Browser type and device information
- Pages visited and interactions
- Cookies and similar tracking technologies
2. How We Use Information
We use collected information to:
- Operate and maintain the website
- Process payments and orders
- Verify research-use acknowledgments and account eligibility where applicable
- Provide customer support
- Communicate about orders, updates, or policies
- Improve website performance and user experience
- Comply with legal and regulatory obligations
3. Research Use Information
For Research Use (Laboratory Only) orders, we may collect information necessary to:
- Create and manage accounts
- Confirm research acknowledgment
- Process and fulfill orders
- Enforce compliance with Research Use terms
Research Use products are not for human or animal use, and no medical information is required for research orders.
4. SMS and Text Messaging Communications
If you provide your phone number and affirmatively opt in, Texas Star Labs may send you automated and non-automated SMS or MMS messages, including but not limited to:
- Order, billing, or account notifications
- Customer support messages
- Promotional or marketing messages only if you have separately opted in
Message frequency varies. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us at support@texasstarlabs.com.
We do not sell, rent, or share mobile phone numbers, SMS consent data, or message content with third parties for their marketing or promotional purposes. Information may be shared only with authorized service providers solely to deliver communications and support our services.
No mobile information, including phone numbers or SMS consent data, will be shared with third parties or affiliates for marketing or promotional purposes.
Opting out of marketing SMS messages does not affect transactional or operational messages that are necessary to provide services you have requested, as permitted by law.
SMS communications will not promote or represent Research Use (Laboratory Only) products as medical, therapeutic, or intended for human or animal use. Consent to receive SMS messages is not a condition of purchase.
5. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Remember preferences
- Analyze site traffic
- Improve functionality
You may adjust browser settings to refuse cookies; however, some features may not function properly.
6. Information Sharing
We do not sell your personal information. We may share information with:
- Payment processors to complete transactions
- Shipping and fulfillment partners
- Service providers that support website operations
- Legal authorities if required by law
- Compliance, verification, or service providers that support account review and order fulfillment
All third parties are required to handle information appropriately and securely.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information.
No system is completely secure, and we cannot guarantee absolute security.
8. Your Choices
You may:
- Update or correct account information
- Request access to or deletion of personal information, subject to legal requirements
- Opt out of non-essential communications
Requests can be submitted via the contact information below.
9. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfill legal and regulatory obligations
- Resolve disputes
- Enforce agreements
10. Children’s Privacy
This website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes apply to information collected after the updated policy is posted.
12. Contact Information
If you have questions about this Privacy Policy or how your information is handled, contact:
Support Email: support@texasstarlabs.com
13. Acceptance of Policy
By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Have Questions?
If you would like to speak with our team before, you may contact us before using our services. No medical advice or eligibility determination is provided during this conversation.
Contact Us
“OUR ROLE IS TO MAKE THE PROCESS CLEAR, STRUCTURED, AND COMPLIANT – SO CLIENTS KNOW EXACTLY WHAT TO EXPECT BEFORE THEY BEGIN.”
Texas Star Labs
High Quality & Purity Compounds • Research Access • Transparent Process • US Sourced Materials • Third Party Lab Checks • No Hidden Fees •
High Quality & Purity Compounds • Research Access • Transparent Process • US Sourced Materials • Third Party Lab Checks • No Hidden Fees •
High Quality & Purity Compounds • Research Access • Transparent Process • US Sourced Materials • Third Party Lab Checks • No Hidden Fees •
