This Refund Policy explains how refunds are handled for purchases made through Texas Star Labs.
By using this website and placing an order, you agree to the terms outlined below.
Research Use products are offered exclusively for laboratory research purposes.
Texas Star Labs reserves the right to verify that purchases are intended solely for legitimate laboratory research purposes.
If you receive an incorrect item or experience shipping damage, you must contact support within 48 hours of delivery.
Upon review, Texas Star Labs may, at its discretion:
Refunds are not guaranteed and are evaluated on a case-by-case basis based on the issue and supporting documentation.
Initiating a chargeback or payment dispute does not override this Refund Policy.
Customers are encouraged to contact support prior to initiating disputes.
Accounts may be restricted if excessive disputes or misuse are identified.
Texas Star Labs reserves the right to update or modify this Refund Policy at any time.
Changes apply only to orders placed after the updated policy is published.
For questions regarding this Refund Policy, please contact:
Support Email: support@texasstarlabs.com
By completing a purchase on this website, you acknowledge that you have read, understood, and agreed to this Refund Policy.
If you would like to speak with our team before, you may contact us before placing an order. No medical advice or eligibility determination is provided during this conversation.
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